Keep the full conversation in view
Search by customer name, phone number or message content, then open the full conversation without asking the customer to repeat themselves.
Available
Shared team inbox
Manage WhatsApp conversations from one shared inbox
Give your team one place to find customer conversations, review message history and reply from the web.
Search, history and direct replies
Inbox24 conversations
NNora A.Can I change the delivery time?
FFahadThank you — that works.
LLina S.Is the service available tomorrow?
Built for the workday
A clearer place to handle everyday WhatsApp conversations
The shared inbox gives teams a browser-based view of customer conversations without separating the customer record from the message history.
Useful for
- Sales teams responding to enquiries
- Support teams reviewing earlier messages
- Operations teams handling order questions
- Owners moving work away from one phone
What it helps you do
Keep the customer conversation connected to the next business step
Reply from the same workspace
Send text replies from Whatsly through the connected company WhatsApp number. Incoming and outgoing messages stay together in the conversation history.
Handle more than plain text
Supported inbound flows can retain media, documents and location details in the conversation context. Some outbound formats remain in early access.
How the workflow fits together
From incoming message to informed reply
The core inbox workflow is intentionally direct, so a teammate can find the right conversation and continue it with context.
- 1
Find the customer
Search by customer name, phone number or words from a previous message.
- 2
Review the history
Read inbound and outbound messages in order and confirm which WhatsApp number is connected.
- 3
Continue the conversation
Send a text reply from the workspace and retain it in the same message history.
Available
Ready for your team today
Conversation search, ordered message history and text replies are available. Assignment, internal notes, labels and routing are coming soon.
Explore product featuresCommon questions
What teams ask about shared team inbox
Answers about features, access and how the workflow fits your team.
What is a WhatsApp shared inbox?
A WhatsApp shared inbox gives authorized teammates one workspace for finding, reading and replying to customer conversations handled through company WhatsApp numbers.
Can several teammates use the Whatsly inbox?
Yes. Whatsly supports workspace invitations and owner, admin and member roles. Conversation assignment and internal notes are not yet generally available.
Can the inbox show files and locations?
Supported inbound messages can retain media, document and location context. Some outbound rich-message formats remain in early access.
Start with Whatsly
Ready to manage WhatsApp as a team?
Bring customer conversations, follow-ups and connected workflows together in Whatsly.