Available

Customer support

Resolve WhatsApp support questions with the history in front of you

Give the team a searchable view of customer conversations and a direct way to reply.

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Team workspaceAvailable

Incoming conversationCustomer needs a response

1First response

2Context retained

3Team continues

OwnerAdminMember

Built for the workday

Answer support questions with the earlier conversation in view

Whatsly helps teams find a customer request, understand what happened and retain the next response in the same history.

Useful for

Support desks
E-commerce customer service
Clinics and service businesses
Teams taking over conversations from colleagues

What it helps you do

Keep the customer conversation connected to the next business step

Find the request

Search customer names, phone numbers and message text across the workspace.

Review what happened

Open the ordered conversation history and see the connected WhatsApp number before replying.

Reply and retain the record

Send a text response from the conversation and keep the new message in the same history.

How the workflow fits together

A direct support workflow

Use search and message history to reduce repeated questions and keep the record available for the next teammate.

1
Locate
Find the conversation by customer identity or words from the request.
2
Understand
Review the ordered history, supported attachments and connected WhatsApp number.
3
Respond
Send a direct reply or reusable response and retain it in the conversation.

Available

Ready for your team today

Search, history, text replies, templates and team access are available. Assignment, internal notes and advanced support reporting are coming soon.

Explore product features

Common questions

What teams ask about customer support

Answers about features, access and how the workflow fits your team.

Can Whatsly be used for WhatsApp customer support?

Yes. The available shared inbox supports conversation search, ordered history, direct text replies and authorized team access.

Can customers send documents or locations?

Supported inbound flows can retain media, document and location context. Some outbound formats remain in early access.

Does Whatsly include support ticket reporting?

Not yet. Advanced ticket analytics, routing and SLA reporting are coming soon.