Available

Whatsly for support

Give support teams the WhatsApp history behind every request

Search customer conversations, review prior messages and reply from one controlled team workspace.

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Team workspaceAvailable

Incoming conversationCustomer needs a response

1First response

2Context retained

3Team continues

OwnerAdminMember

Built for the workday

Help support teams understand the issue before they answer

A searchable WhatsApp history reduces repeated questions and gives authorized teammates the context behind a customer request.

Useful for

Customer service teams
E-commerce support desks
Service businesses
Teams sharing several WhatsApp numbers

What it helps you do

Keep the customer conversation connected to the next business step

Stop asking customers to start again

Review the full message history before replying, even when another teammate handled the earlier conversation.

Find the right conversation faster

Search by name, phone number or message content and narrow conversations by connected WhatsApp number.

Keep service human

Templates and early-access reply recommendations reduce repetition while a person remains responsible for the final message.

How the workflow fits together

From support request to retained resolution

The conversation history stays available even when a different teammate continues the exchange.

1
Find the request
Search by name, phone number or message content across the workspace.
2
Review the context
Read earlier messages and supported customer context before replying.
3
Resolve and retain
Send the response and keep the new exchange in the same conversation history.

Available

Ready for your team today

Searchable history, direct text replies, templates and team workspace access are available. Assignment, notes and support analytics are coming soon.

Explore product features

Common questions

What teams ask about customer support

Answers about features, access and how the workflow fits your team.

Can several support agents use Whatsly?

Yes. Authorized workspace members can access shared conversations according to the plan and their assigned role.

Can agents search customer message history?

Yes. Search supports customer names, phone numbers and message content so agents can recover prior context.

Does Whatsly include ticket assignment and SLA reporting?

Not yet. Conversation assignment, advanced notes, routing and support analytics are coming soon.