Send practical WhatsApp updates across the order journey

Keep customers informed about new orders, payments, fulfillment, cancellations and refunds.

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Connected workflowAvailable

Business systemEvent occurs

WhatslyScoped connection

Customer updateConversation continues

Signed events keep approved systems informed

Built for the workday

Give customers useful order information before they need to ask

Connect common commerce events to clear WhatsApp updates, then keep customer replies close to the order conversation.

Useful for

WooCommerce stores
Shopify teams evaluating early access
Order support teams
E-commerce operations managers

What it helps you do

Keep the customer conversation connected to the next business step

Connect store events

The WooCommerce connector supports common order states; the Shopify connector supports order and checkout events in early access.

Use clear template variables

Insert customer, order, payment, store and tracking details supplied by the connected commerce event.

Handle customer replies

Incoming responses can be continued from the Whatsly inbox instead of disappearing into a separate notification tool.

How the workflow fits together

Across the order journey

The exact events depend on the connected commerce platform and the workflow you choose.

1
Confirm the order
Send the customer a clear order reference when the supported new-order event occurs.
2
Share the status
Use payment, processing, fulfillment or completion details supplied by the store event.
3
Handle exceptions
Communicate cancellations or refunds and continue customer questions in the inbox.

Available

Ready for your team today

WooCommerce order workflows are available. Shopify order, payment, fulfillment and checkout events are in early access.

Explore product features

Common questions

What teams ask about order updates

Answers about features, access and how the workflow fits your team.

Can Whatsly send WooCommerce order updates?

Yes. Supported WooCommerce workflows cover common order, payment, completion, cancellation, refund and cash-on-delivery scenarios.

Is Shopify order messaging available?

The Shopify connector is in early access for order, payment, fulfillment and checkout events.

Can customers reply to an order update?

Inbound responses can be continued from the Whatsly conversation workspace instead of remaining in a separate notification system.