Inbox
Search and reply
Product overview
One WhatsApp workspace for conversations, teams and connected workflows
Whatsly brings the customer conversation into a controlled web workspace, then connects the business systems that need to support it.
Product principle
Conversation firstCustomer context supports the message history, not the other way around.Inbox24 conversations
NNora A.Can I change the delivery time?
FFahadThank you — that works.
LLina S.Is the service available tomorrow?
One connected flow
From the first message to the next business action
Whatsly keeps daily work centered on the customer conversation while giving the team a controlled way to connect people, templates and business events.
- 1
Receive
Bring the customer message into the company workspace.
- 2
Understand
Find the customer and review the conversation history.
- 3
Respond
Let an authorized teammate send the next reply.
- 4
Connect
Link approved commerce or internal workflows when needed.
Core workflow
Everything starts with the conversation
Find the customer, understand what happened, send the right reply and connect the next business step.
Team
Controlled access
Templates
Consistent messages
Integrations
Connected events
Feature availability
Choose what your team can use today
Compare available, early-access and coming-soon features in one place.
Available now
- Shared inbox and conversation search
- Inbound and outbound text messaging
- Message templates
- Team invitations and roles
- Multiple connected WhatsApp numbers
- REST API and signed webhooks
- WooCommerce workflows
Early access
- AI reply recommendations
- Media and location conversation context
- Basic customer context
- Shopify order and checkout workflows
Coming next
- Campaign management and segmentation
- Conversation assignment, notes and labels
- Native automation rules and routing
- Full contact management
- Dedicated mobile app
- Advanced reporting
Explore the product
Go deeper into each workflow
Available
Shared Team Inbox
Give your team one place to find customer conversations, review message history and reply from the web.
View featureComing Soon
Campaigns
Whatsly is building campaign tools around the same customer conversations your team already manages.
View featureEarly Access
Automation
Use reusable templates today, connect business workflows through the API and explore AI-assisted replies in early access.
View featureEarly Access
Contacts and CRM
See the customer name, phone number and conversation history where your team is already working.
View featureAvailable
Team Collaboration
Invite team members, manage roles and give the right people access to shared customer conversations.
View featureComing Soon
Mobile App
Whatsly is web-based today. A dedicated mobile inbox and notification experience is planned.
View featureAvailable
Integrations
Connect commerce events and internal workflows through WooCommerce, Shopify, a scoped REST API and signed webhooks.
View featureAvailable
WhatsApp API
Use scoped credentials to send messages and read conversation context from approved business systems.
View featureProduct questions
Find the right starting point for your team
Answers about available features, integrations and upcoming capabilities.
What is Whatsly?
Whatsly is a WhatsApp-first customer engagement platform for sales, support and operations teams. It combines a shared conversation workspace with templates, team access and focused business integrations.
Which Whatsly features are available now?
Available features include the shared inbox, conversation search, text replies, message templates, workspace roles, multiple connected WhatsApp numbers, WooCommerce workflows, the REST API and signed webhooks.
Does Whatsly include campaigns and a full CRM?
Not yet. Campaign management, segmentation, lead stages, custom contact fields and advanced CRM workflows are in Early Access or Coming Soon.
Can businesses connect Whatsly to their own systems?
Yes. Approved business systems can use scoped REST API credentials and signed webhook events. WooCommerce is available and Shopify is in early access.
Start with Whatsly
Ready to manage WhatsApp as a team?
Bring customer conversations, follow-ups and connected workflows together in Whatsly.