Keep customers informed when orders and services move

Connect order, payment and status events to practical WhatsApp updates, then keep replies visible to the team.

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Connected workflowAvailable

Business systemEvent occurs

WhatslyScoped connection

Customer updateConversation continues

Signed events keep approved systems informed

Built for the workday

Keep customers informed when an order or service changes

Whatsly connects practical business events to customer messages, then keeps the response available to the team.

Useful for

E-commerce operations teams
Order and fulfillment desks
Service businesses with status updates
Companies connecting internal operational systems

What it helps you do

Keep the customer conversation connected to the next business step

Reduce manual status checking

WooCommerce and early-access Shopify workflows can send operational updates for common order events.

Connect your own workflow

Use the API and signed webhooks for booking, dispatch or internal status events that fit your business.

Keep the reply attached

When customers respond, the conversation stays available in Whatsly for the team to continue.

How the workflow fits together

From operational event to customer update

Use the integration that matches the source system and keep the communication tied to the customer conversation.

1
Receive the event
Start from an order, payment, fulfillment or approved internal status change.
2
Send the useful update
Apply the relevant template and customer details supplied by the connected workflow.
3
Handle questions
Continue inbound customer responses from the Whatsly inbox with the prior history in view.

Available

Ready for your team today

WooCommerce and the REST API support operational workflows today. Shopify is in early access; a built-in no-code workflow builder is coming soon.

Explore product features

Common questions

What teams ask about operations

Answers about features, access and how the workflow fits your team.

Which operations messages can Whatsly support?

Supported workflows include common order, payment, fulfillment, cancellation and refund updates through commerce or API connections.

Can Whatsly connect to an internal status system?

Yes. A focused integration can use scoped API credentials and signed webhooks for approved operational events.

Does Whatsly include a no-code workflow builder?

Not yet. Native automation rules and a broader workflow builder are coming soon.